Consumer law, also known as consumer protection law, is regarded as a branch of the law that governs the private law interactions between specific consumers and the companies that are selling those products and services. The Islamabad Consumer Protection Act, 1995 marked Pakistan’s Federal Government’s introduction of the concept of consumer protection legislation. Later, the Provincial Governments adopted a similar strategy, and the Khyber Pakhtunkhwa Provincial Assembly enacted the 1997 Khyber Pakhtunkhwa Consumer Protection Act. To safeguard consumer rights, the provincial assemblies of Punjab and Sindh each enacted consumer protection legislation in 2003, 2005, and 2015, respectively.
The Balochistan Consumer Protection Act was also passed by the provincial assemblies of Baluchistan and Sindh. The main goal of including these Acts in our laws is to create a prosperous society where all consumers can feel safe and where there is no place for deceptive practises.