Any form of direct or indirect communication in which parties with divergent interests discuss potential joint actions to manage and eventually resolve their conflict is referred to as negotiation. Negotiations can be used to build a future relationship between two or more parties or to fix an issue that has already arisen. Given the presence of negotiation in daily life, it is not surprising to find that negotiation can also be applied within the context of other dispute resolution processes, such as mediation and litigation settlement conferences. Negotiation can be categorised as voluntary, bilateral, multilateral, non-adjudicative, informal, confidential and flexible.
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